Digital Commerce: Logistic Support Manager

Role Purpose  

The purpose of the DComm Logistics Support Manager role is to support business growth and development as well as drive efficiency to enhance the Sixty60 service from both the customer and businesses perspective. More specifically, the role initiates, plans, designs, executes, monitors, controls, and closes all assigned projects, and delivers these within the agreed parameters of project scope, cost, timescales, and quality. The role works closely with the in-field operations teams and Logistics network to understand business requirements and plays an active role in helping to develop and implement the right solutions, leading our continuous improvement program. The Logistics Support Manager is a multi-faceted role and will engage with various stakeholders across different business units and teams to deliver and support on logistic requirements. The Logistics Support Manager will be responsible for exploring opportunities to continually improve our service, explore best practice opportunities and developing plans that can take something from conceptualisation to roll out.     

Role Description  

• Manage end-to-end processes for designated projects by driving the initiation, planning and execution of projects. 
• Develop an integrated project plan and ensure that all the various elements of the project are clearly and accurately defined, communicated, resourced, coordinated, and managed.  
• Manage the logistics of new store processes, product and project launches and guide the successful completion of this. 
• Perform risk management to minimise project risks and ensure successful delivery of the project.  
• Manage expectations for the delivery of the project and timeously escalate any potential issues or risks to enable proactive and appropriate corrective action to be taken.  
• Explore opportunity within the current service offering and conduct analysis to determine feasibility and effort towards roll out.  
• Provide planning insight for store operations by working with the planning team to align on appropriate resources for the execution of the service. 
• Develop and implement logistics network strategies that incorporate best practices and industry standards to ensure optimal performance and cost-effectiveness. 
• Analyze logistics data and provide actionable insights to cross-functional teams, including senior management. 
• Research new technologies, tools, and methodologies to improve logistics network design and performance. 
• Develop logistics processes, procedures, and guidelines that align with industry standards and company objectives. 
• Monitor and identify bottlenecks in logistics processes and develop solutions to continuously improve the network. 
• Collaborate with cross-functional teams, including IT, finance, and engineering, to ensure logistics projects are aligned with company-wide objectives 
• Analyse E-commerce trends and monitor performance. 
• Participate in business readiness as the logistics stakeholder to support new store openings. 
• Represent Sixty60 in various operational forums eg Packaging Forum, Claims and Risk Forum. 

Qualifications and experience  

•  +4 years operations experience in in a production environment (Logisitcs,, Warehosuing) or store retail. 
• Qualification in Project Management – Formal training in project management to ensure a solid understanding of project methodologies and best practices - (essential).   In the absence of a formal qualification – additional years of experience in relation to the role as specified above will be considered.
• Proven track record of involvement in deployment of successful projects. 
• Experience working with various business stakeholders - (essential).  
• Experience overseeing the implementation of change initiatives and managing change adoption within project contexts. 
• Experience in a retail or FMCG environment – (desired).   

Key competencies and work ethic  

• Project management - Applies project management process and tools to deliver quality project deliverables on time. Define roles and responsibilities within a project. Defines and establishes stakeholder involvement, risks, and resources on a project.    
• Strategic Thinking - Ability to align project activities with broader organisational strategies and objectives. 
• Personal energy and driven with strong integrity - Takes accountability for actions and mistakes.  

• Analytical thinker with a proactive problem-solving approach - Understands, analyses, and navigates various processes and sources of information to balance multiple priorities and make sound decisions, with a strong basis on project methodologies and principles.   
• Excellent verbal and written communication skills - (Reporting, verbal, and written communication skills) - Applies accurate and succinct messaging and confidently communicates actionable findings.  Able to convey project expectations, updates, and issues clearly and timely to team members and stakeholders. 
• Collaborative partnering - Builds sound relationships both internally and externally. Able to comfortably engage with business stakeholders to achieve project goals. Open, honest, and direct and comfortable giving and receiving constructive feedback. Thinks and acts both independently as well as collaboratively.   
• Customer Service Focus - Strong commitment to a customer service focus, ensuring project objectives, quality, and expectations are well managed and delivered. 
• Results-oriented and quality focused setting stretch goals for self, while remaining focused and working tenaciously toward meeting and exceeding expectations.    
• Ability to work under pressure and manage multiple demands while organising, prioritising, and reordering workload in a rapidly changing and fast-moving environment.    
• Innovative and solution-orientated – Considers and explores alternative ideas and solutions that serve the flow of work, quality, and the respective risk mitigation requirements.  
• Business Acumen - Understanding of business principles and dynamics, particularly within the retail or FMCG industry, to effectively align projects with organisational goals.  
• Financial Accumen - Ability to analyse project budgets, adjust constraints based on financial analysis, and meet budgetary objectives. 
• Risk Management - Skillful in identifying and managing project risks to ensure successful project delivery. 
• Digital centric & savvy - passionate about the possibilities of digital technologies and its value for business, a self-starter who can come up to speed quickly on our applications, technologies, and processes.  Familiarity with technology requirements related to project management, ensuring a seamless employee experience. 
• Governance, compliance, and ethical behaviour - Applies the Governance Policy, Code of Conduct, and ethical behaviour. Addresses non-compliance and implements suitable corrections.   
• Continuous Improvement - Ability to identify and manage opportunities for continuous improvement in project processes.  

 

Our Group is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.