Join our growing Omnichannel team that’s reinventing the shopping experience across Africa. If you enjoy working with cutting edge mobile technology and have a customer service obsession, join us as part of the largest supermarket retailer in Africa. We serve 1 billion customers each year through our footprint in Africa in 2,689 outlets across 15 countries.

As a Senior User Interface Designer, you will be part of a small, but growing Shoprite Design Team where you will work closely with the user experience lead and customer-facing product managers in all aspects of visual product design. Together, you create beautiful UI, enjoyable interactions and well-crafted design pieces for our web, iOS, Android, and other digital products. We’re looking for someone who is a self-starter, passionate about human-centred design and has a genuine interest in current product design trends.

The Senior User Interface Designer will own design for several features and mid to large-sized projects, working across a multi-disciplinary team and integrating business, market and customer research and insights to define and design unique solutions that elevate the user experience.

Role Description

Visual Product Design

  • Translate complex wireframes and flows.
  • Visual UI design and asset preparation for production.
  • Provide expertise and input into crafting the best possible interfaces and experiences.
  • Create product marketing visuals.
  • Keep the team updated on product design trends and best practices.
  • Work closely with external design partners and agencies to produce integrated customer lead digital products.
  • Create prototype interfaces using tools such as Framer, Origami, proto.io and marvel.
  • Work collaboratively with the design team and product managers to co-create in the conceptualisation of viable and disruptive product ideas.
  • Innovate using existing and emerging technology.
  • Identify best practices and potential opportunities for new products as well as product, user interaction and design improvements.

Operations

  • Drive customer-lead design thinking across omnichannel digital channels.
  • Adhere to and improve customer service levels across businesses and services.

Team Collaboration

  • Drive a customer-centric culture, processes, and ways of working
  • Support and guide the iteration of designs, integrating feedback from Product Managers, Developers, and Design colleagues.
  • Work as part of an Agile Product Team to coordinate application development and delivery.
  • Work collaboratively with key stakeholders across disciplines and functions to ensure holistic problem investigation and integration to design and develop the right solutions.
  • Maintain ongoing and effective communication with the team to ensure fit-for-purpose design and solutions.

Qualifications and experience

  • Degree or Diploma in Commerce, Engineering, Marketing or Advertising – (essential).
  • +4 years’ experience in a similar capacity or role with proven success in user centered design and UI design tools – (essential).
  • Deep knowledge and experience are necessary to challenge and, where appropriate, to work beyond the brief to produce a design with greater functionality or improved user flow - (essential).
  • Highly skilled in visual design of digital products, including but not limited to: Mobile applications on Android and iOS and Responsive web; Adobe Creative Suite and Invision – (essential).
  • Solid experience communicating interactions using motion design principles as relates to user interface design – (essential).
  • Experience successfully launching new mobile product features – (essential).
  • Marketing/advertising experience – (essential).
  • Digital agency experience – (essential).
  • Experience with analytics and big data – (essential)
  • Digital customer design development (UX design, wireframing, AB Testing, customer research etc.) – (desired).
  • An understanding of analytics in digital product design – (desired).
  • Information technology management – (desired).
  • Understanding of African digital market and customers – (desired).
  • Knowledge of legal compliance (POPIA, Electronic Information Act, etc.) – (desired).
  • Knowledge of digital marketing and traditional media – (desired).

Key competencies and work ethic

  • A UI professional with excellent research skills and a passion for digital design solutions. Applies exceptional critical skills (user research techniques, interactive design, visual design, prototyping, service design, written content) and meta skills (analysis, ideation, theory, process) to create, design, and organise interactive elements in a meaningful way to develop high-quality user experiences that integrates user needs, technology and business objectives. 
  • Innovative and solution-orientated – Is curious and keeps up to date with the latest trends and technologies in user experiences. Thinks outside the box to come up with creative solutions while applying sound judgment to generate long-term value.
  • Analytical, critical thinker – Comfortable with complexity and ambiguity, able to adapt to different thinking environments and work with several hypotheses in parallel. Uses qualitative and quantitative data to evaluate performance of designs and infer new product ideas. 
  • Customer orientation - Passionate about the customer and making customers’ lives easier. Able to place self in the customers shoes to understand their problems and develop meaningful design solutions. 
  • Motivated self-starter with good energy and drive – Takes accountability for actions and mistakes.  
  • Results-oriented - Proactively drives results and sets stretch goals for self, remaining focused, working creatively within constraints while working tenaciously to meet and exceed expectations within quality standards.  
  • Organised and detailed – Effectively plans, coordinates and executes functions, practices and procedures to realise business unit goals and objectives. Diligently watches over work processes, tasks and outputs to ensure accuracy and deliver on priorities.
  • Business perspective – Understand relatively complex business models and practices and how to optimise business efficiencies through design.
  • Communication skills – Communicates well both verbally and in writing while applying effective listening skills. Able to simply technical concepts and confidently present and convey information to a variety of stakeholders.  
  • Team player and collaborative partner - Works effectively as part of a multi-disciplinary team. Is collaborative and able to build sound, professional relationships with business stakeholders. Effectively manages stakeholders, leading stakeholder workshops to derive and deliver concepts and ideas.