This role is accountable for the management, execution and support of Activations campaign management, making sales, handling client complaints, collecting and analysing data, and improving the overall customer experience.
This individual will be responsible for the achievement of linked Activations targets/KPI’s through their respective projects.
The support of all In Store Print Media, Radio campaigns, as a coordinator this individual will be required to work with the internal departments and ensure that clients’ needs are understood and satisfied.
Key Responsibilities:
• Manage the full end to end process for In Store Activations bookings from Activations Agencies,
o Generate CEs off APEX and share with agencies.
o Uploading of Stores on APEX
o Upload signed CE’s
o Upload PO’s
o Uploading Booked Stores
o Invoice Activations Agencies
o Credit Activations Agencies
o Store Letters to Stores and clients
• Achievement of linked Activations targets/KPI’s
• Notify booked stores about upcoming activations 72hrs before activation takes place.
• Ensure print campaign communication (where required) are shared with stores regarding upcoming campaign execution.
• Ensure billing sheet is updated as soon as campaign is concluded (by the Wednesday after campaign concludes).
• Developing beneficial working relationships with all relevant stakeholders
• Managing and project leading campaigns with all stakeholders internally and externally
Key competencies
Teamwork, problem-solving, customer service, communication, result orientation, decision-making, self motivation.
Requirements
• Matric or Marketing Diploma or bachelor’s degree advantageous
• Minimum of 3 years relevant campaign management experience
• Project management
Technical Knowledge
• Ability to read and understand a campaign brief and meet the requirements.
• Reading and understanding of budgets.
• Driving operational execution via use of Business Management System.
• MS Office:
- Word
- Excel
- PowerPoint
Theoretical Knowledge
• Key understanding of implementing operational processes and driving execution.
• Financial Acumen – understanding of margin management.
• Understanding of efficient people management.
• Understanding of organisational behaviour principles.
• Excellent client management capability.
Behavioral Competencies
• High level communication with excellent written & verbal skills.
• High level analytical and problem-solving skills with a solution focus.
• High level consultation, coaching & relationship management skills.
• Able to multitask, work well under pressure and meet tough deadlines.
• Acute attention to detail.
• Thinker (logically & laterally).
Additional Requirements:
• Valid Driver’s License.
• Roadworthy Vehicle.
• Ability to drive locally and regionally if required.
• Smartphone.
• Ability to work weekends.